Shipping & Return Policy

Return Policy: 

We hope you will love your Incognito Cosmetic Co. products, but if for any reason you are not satisfied, you can return the product within 30 days from date of purchase for an in store credit, same product exchange, or a refund.

Return products must be unused.

We do not offer in store credits, product exchanges, or refunds on sample items, discontinued items or any of our makeup brushes. Individual products from a kit and all bonus products are non-refundable and non-exchangeable. All qualifying orders placed during a gift with purchase promotion are final sale and may not be returned.

We do not offer returns on previously exchanged items and we only offer one pre-paid return label per order. 

We can only offer in-store credit, exchanges or refunds for items purchased at incognitocosmeticco.com.  

Gift cards may not be returned. 

We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

Steps To Returning for Credit, Exchange or Refund: 
 
1. Email us at info@incognitocosmeticco.com, subject line 'Credit' plus Order#, 'Exchange' plus Order#, or 'Refund' plus Order# and a brief description of why you wish to return for credit, exchange or refund.

2. We will send you a prepaid shipping label via email. For US orders only. International returns are required to pay their own return shipping. You must mail us back the product you wish to exchange, receive a refund or in store credit on.

3. Once we receive the product we will issue you an in-store credit or refund for the amount of the item being returned or send out the exchanged item to you.  

Shipping Policy: 

Most of our orders are shipped USPS Standard Shipping within 1-2 business days of purchase from our Texarkana, Tx. location. Once your order is shipped, we estimate you will receive your order within 5-10 business days of its ship date if you are located within the continental US, or 2-4 weeks if you are located in Hawaii or Alaska. 

If you need your package sooner, please select USPS Priority Shipping. Keep in mind your order will still take 1-2 business days to process. 

We are a small team so during our Sale Events, please expect your order to process within 2-3 business days due to higher volume. 

Any additional shipping costs are nonrefundable. 

Our warehouse does not process orders on the weekend or US holidays.

We do ship International to select countries via USPS International Shipping. Shipping times vary.

Once an order leaves our warehouse and is collected by USPS we are no longer responsible for your package.

Lost Packages: 

If you never receive your products, please notify us within 30 days from the day you placed your order. All packages are sent with a Tracking Number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier or customs office (for international packages). We are not responsible for providing refunds if your tracking information indicates that your package was delivered or the address was entered incorrectly during checkout.   

Damaged/Faulty Products: 

If your product arrives damaged we will replace it free of charge. Please notify us within 7 days upon receiving it, so we can quickly get your replacement sent to you.   

Have a question? Please email us at info@incognitocosmeticco.com